Data Protection Policy

Mbetway Privacy Policy — How Your Data Is Protected

Mbetway believes your personal data belongs solely to you. This policy clearly sets out which data is collected and why, how it is used, and the circumstances under which it is never shared with others.

Last Updated: 1 January 2026
🔒
Our Privacy Commitment
Data Never Sold
256-bit SSL Protection
Not Shared with Third Parties
Delete Your Data Anytime
GDPR-Compliant
🛡️ 256-Bit SSL Encryption
🚫 Zero Sale to Third Parties
72 Hours Data Deletion Timeline
GDPR Consistent Policy

6 Core Pillars of Our Privacy Policy

How mbetway views your data — a quick summary

Only Essential Data
mbetway only collects information that is strictly necessary to provide its services. No unnecessary or irrelevant data is requested.
Maximum Security
All your data is protected with 256-bit SSL encryption. Industry-grade server security makes unauthorized access virtually impossible.
Not to Third Parties
Your personal information is never sold or rented to third parties. Our partners are also bound by separate agreements.
In Your Control
You can view, update, or delete your data at any time. If you delete your account, all data will be removed within 72 hours.
Cookie Transparency
A full breakdown of which cookies mbetway uses and why — with the option to disable non-essential ones.
Communication Preferences
You have complete control over which notifications you receive. You can unsubscribe at any time.
📌 Summary
mbetway takes your privacy seriously. Reading this policy in full will tell you exactly what data we hold, why we hold it, and what rights you have.
01

What information do we collect?

Mbetway only collects data that is necessary to deliver the platform's services properly. Information is collected in two ways — directly from you, and automatically while you use the platform.

Data Type When It's Collected Why It's Needed
Full Name At Registration Identity Verification & KYC
Mobile Number During Registration & Verification Communication & OTP
Email Address At Registration Notifications & Recovery
Date of Birth At Registration Age Verification (18+)
Payment Information At the Time of Transaction Deposits & Withdrawals Process
Device & IP Every Session Security & Fraud Prevention
Betting History On Every Bet Account Management

A photo of your National ID or passport is collected only once, prior to your first withdrawal — this is part of the KYC process and is stored encrypted on secure servers.

02

Purpose of Data Use

Mbetway uses your data only for specific, defined purposes — it is never used for anything beyond those.

  • Account Management: Registration, verification, and delivery of personalized services.
  • Financial Transactions: Deposits and withdrawals are processed successfully.
  • Security & Fraud Prevention: Detecting unusual activity to keep your account secure.
  • Customer Support: Resolving issues and answering your questions.
  • Relevant Offers: Sending you relevant bonuses and offers based on your preferences.
  • Legal obligations: Meeting regulatory requirements.
📧 Marketing Communications
To stop receiving promotional emails or SMS, click "Unsubscribe" at the bottom of any message or contact support. Service-related messages (such as transaction confirmations) cannot be turned off.
03

Data Sharing & Third Parties

mbetway never sells your personal information. Data is shared with third parties only in the following limited circumstances:

  • Payment Processors: Minimal data is shared to process bKash, Nagad, or Rocket transactions.
  • Identity Verification Services: Licensed third parties may be used for the KYC process.
  • Legal obligations: Under a valid order from a court or regulatory authority.
  • Company Restructuring: In the event of a merger or acquisition, the new entity will be bound by the same privacy policy.

Each third party that receives your data is bound by a separate privacy agreement with mbetway and is prohibited from sharing that data with anyone else.

04

Data Retention & Deletion Policy

Mbetway does not retain your data longer than necessary. Information is stored for as long as your account remains active.

  • Account deletion request Within 72 hours Personal data is removed.
  • Financial Transaction Records Up to 5 years for legal requirements Must Be Retained.
  • Security Logs 1 Year retained until.
  • Inactive Account Information After 3 years Deleted automatically.
🗑️ To Delete Your Data
Email support@mbetway.app with the subject line "Data Deletion Request". You will receive confirmation within 72 hours.
05

Cookies & Tracking Technologies

Mbetway uses cookies — small text files stored in your browser that help improve the platform's performance.

Red-dot cookies are essential for the platform to function and cannot be disabled. Pink and grey-dot cookies can be turned off in your browser settings. Note that disabling analytics cookies may limit certain features.

06

Technical Data Security Measures

Mbetway uses internationally recognized technologies and practices to keep your data secure.

  • 256-bit AES Encryption: All sensitive data stored on our servers is encrypted.
  • TLS 1.3 Protocol: Communication between your browser and our servers is secure.
  • Two-Factor Authentication (2FA): An extra layer of protection for your account.
  • Regular Security Audits: Independent third parties regularly audit our systems.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
⚠️ Your Role Matters Too
Use a strong password and never share your login credentials with anyone. If you log in from an unfamiliar device, make sure to log out when your session ends.
07

Your Data Rights

Mbetway believes every user should have full control over their own data. You have six core rights:

1
Right of Access
You can view all the information we hold about you.
2
Right to Rectification
You can correct any inaccurate information at any time.
3
Right to Erasure
Upon account deletion, your data is removed within 72 hours.
4
Right to Object
You can object to the use of your data for specific purposes.
5
Right to Portability
You can obtain your data in a portable format.
6
Withdrawal of Consent
Opt out of marketing communications at any time.
08

Protection of Minors' Data

Mbetway strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.

If a parent or guardian suspects their child has created an mbetway account, please contact support immediately. The account will be investigated, appropriate action will be taken, and any related data will be removed promptly.

09

Third-Party Links & Services

The mbetway platform may occasionally reference partner services. These external services have their own privacy policies, and mbetway's terms do not apply to them.

Payment gateways (bKash, Nagad, Rocket) operate under their own policies. How your data is used on their platforms is explained in their respective privacy policies.

10

Policy Changes & Updates

Mbetway may update this privacy policy as needed. Members will be notified by email in advance of any significant changes.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the revised terms.

📬 Contact Us
For any questions about our Privacy Policy, email us at support@mbetway.app — we'll get back to you within 24 hours.

Frequently Asked Questions

Direct answers to two common questions from our users

First, check whether your account has been locked due to too many failed login attempts. Typically, 5 consecutive incorrect password entries will temporarily lock your account for 30 minutes. Wait 30 minutes, then try again with the correct password. If you've forgotten your password, click "Forgot Password?" on the login page — an OTP will be sent to your registered mobile number or email. If your account has been suspended by our support team, you'll see a notification when attempting to log in. In that case, reach out via Live Chat or email us at support@mbetway.app — support is available 24/7.

Absolutely. The mbetway website is fully optimized for mobile browsers — this is called responsive design. Whether you use Chrome, Firefox, or Samsung Browser, every feature works exactly the same. Betting, Live Casino, deposits, withdrawals — it's all available right in your browser. Having the app gives you push notifications and slightly faster loading, but you won't miss any features without it. When visiting the site on your browser, you can use the "Add to Home Screen" option to create a shortcut that works just like an app.
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